Absolutely ridiculous!I called for some work to be done.Kathy kept me chatting on the phone FOREVER about how she's able to do her job from Germany... so the tech comes and takes some pictures.and then.... nothing.I call,I leave messages...Zippo.Nada.At this point?zero stars for my wasted time.
Christina Palermo
1 month ago
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I had a wonderful experience! My pool had multiple small leaks. No one could figure it out but Cory took the time to trouble shoot until all the problems were located and repaired! All the technicians were great as well as their office staff.Highly suggest you give Gorilla Pools a call!
SugeAnn K
2 months ago
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I didn't realize this company put off their services to outside contractors. This entire experience has been rough with the scheduling. The end product came out okay, with the exception of part of the pebble caving in, so it had to be patched. I'm not really sure about the pipes that we put in, but went for it anyway.All in all, I'm really glad all this scheduling is over after almost 4 months.Frias pools was the contracting company.
SugeAnn K
2 months ago
starstar_borderstar_borderstar_borderstar_border
I didn't realize this company put off their services to outside contractors. This entire experience has been rough with the scheduling. The end product came out okay, with the exception of part of the pebble caving in, so it had to be patched. I'm not really sure about the pipes that we put in, but went for it anyway.All in all, I'm really glad all this scheduling is over after almost 4 months.Frias pools was the contracting company.
Stephanie Presnell
3 months ago
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I was issued a contract, but it did not have my correct name. After one week of asking for the contract to be corrected, I was sent 3 others with the wrong name before being told to ignore all of the ones sent and look for a corrected one. It was sent on a Monday. I was told by Cory that I would need to reach out to Kathy about tile choices as they are not listed on the site at cost and upcharges may occur. I called and emailed everyday of the week to find that Kathy was out of the office. She called at 11:11 Monday and left a message. I returned the call after leaving work and expected them to start the job today! They never called to confirm start time and when I spoke to them Kathy screamed at me about not getting the contract signed. I reminded her she did not have my info correct and that I waited a week for her to fix the contract. She then told me she would be canceling the contract. So here I am.....another person who tried to use Gorilla Pool, but their unprofessionalism, inability to correctly issue a contract under the correct name, and lack of responsibility for their actions is remarkable. I would KEEP searching. It is not worth the headache! I am certain I have been blessed and dodged a disaster. I should have trusted the reviews that stated these EXACT same events.
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